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[Service Program] HyperSoft™ Sheet Set – TENCEL™ Lyocell for Pilling Issue

HyperSoft™ Sheet Set – TENCEL™ Lyocell

 

We have identified that a very small percentage of our HyperSoft™ Sheet Set – TENCEL™ Lyocell in Turquoise Blue may experience excessive pilling issues. Products affected were manufactured between 25th January and 23th November 2023.

If you have purchased this product during this period and have noticed the mentioned issue, we encourage you to check the eligibility of your product please contact our customer service and provide your order number. If your product qualifies, our team at GAIAS is committed to providing a hassle-free solution.

Contact Customer Service for Eligibility Check

Service Details:

  • Issue: Excessive pilling on HyperSoft™ Sheet Set – TENCEL™ Lyocell in Turquoise Blue.
  • Purchase Period: 25th January to 23th November 2023.
  • Resolution: No need to return the product. We will promptly arrange a replacement free of charge.

Our goal is to ensure your satisfaction, and we apologize for any inconvenience this may have caused. Thank you for your understanding and continued trust in GAIAS